Privacy Policy

Tixivent is event ticketing software for organizations. This policy describes how we handle information when you use Tixivent websites and related apps.

What we collect

• Account details you provide: name, email, password (hashed), organization name, country, and payment contacts such as an Interac email or Zelle handle.
• If you subscribe to Tixivent Pro: billing email, Stripe customer and subscription identifiers, plan, billing interval, and payment status. Card numbers stay with Stripe.
• Event and order data your organization enters: events, ticket types, meals, add-ons, guest names, emails, phones, payment method, and check-in history.
• Technical logs needed to operate the service: IP address, device or browser, and timestamps on sign-in, uploads, and API calls.
• Files you upload, such as an organization logo or event cover image, stored with our hosting provider.

How we use it

We use this information to operate Tixivent: create your organization, sell and confirm tickets, send email or SMS you configure, issue QR tickets, check guests in at the door, and (for Pro) bill your Tixivent subscription through Stripe. We do not sell personal information. We do not use it to train unrelated advertising products.

Who sees it

People in your organization with the right role can see that organization’s events, orders, and tickets. Guests see their own order and ticket pages. We use service providers to host the app, database, file storage, subscription billing (Stripe), and (when you enable them) email and SMS. Those providers only receive what is needed to perform that job.

Payments

Ticket money does not flow through Tixivent. Interac e-Transfer, Zelle, and cash stay between the guest and your organization (or the seller named on the order). We store pay-to instructions and confirmation status so tickets can be issued. We are not your bank.

Tixivent Pro is a separate subscription for the software. When checkout is live, those fees are collected by Stripe, our payment processor. Stripe receives the card or wallet details you enter on Stripe Checkout. We receive confirmation of the subscription (customer and subscription identifiers, plan, billing interval, and payment status) so we can unlock Pro. We do not store full card numbers on Tixivent servers.

Retention and your choices

Organization owners can update profile, branding, and team data in the dashboard. You may ask us to export or delete an organization’s account by emailing the support contact listed in your organization settings. We keep logs for security and abuse prevention for a limited period.

Contact

Privacy questions: use the support contact on your organization’s public event page, or email Tixivent support.